FREQUENTLY ASKED QUESTIONS

What types of payment do you accept?

We accept Visa, MasterCard, Discover, and American Express.

Is your site secure?

Yes! ProTeamShop.com uses Thawte SSL certificates to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the company registration documents and the site's registered domain name.

Can I order by phone?

Yes! If you would like to place an order over the phone please call us at (206) 547-6005 and we would be glad to help you out.

When will I receive my order?

Orders are typically processed 24-48 hours after customers place them.

Some of our products ship out of our warehouse, while others will be sent to you directly from the manufacturer. If your merchandise is coming from us, we ship everyday using UPS Ground, 2^nd Day Air and Next Day Air with tracking and insurance. Orders being sent to P.O. Boxes, military addresses, Alaska, or Hawaii will be shipped via USPS Priority Mail. When merchandise is sent to you from our warehouse, that means that it is going out of Seattle. Please consult this map to see how long it should take for your package to arrive.

Most orders coming to you directly from the manufacturer take about the same amount of time. However, some items are created specially for you when the order is placed and that can take longer. Please note that typing your credit card number or expiration date incorrectly will result in a delay in shipping.

How can I return or exchange an item?

Returns and exchanges are easy with ProTeamShop.com. Simply send your item back to us within 30 days of receiving it, in new condition with all original tags and documentation. Include a note stating whether you would like to return it for a refund or exchange it for another item.

Our address is:

Customer Service
c/o ProTeamShop.com
4509 Universtiy Way NE
Seattl WA 98105

What are the guidelines for customizing a jersey?

You can have your own name and number combination put on a jersey, or you can choose any current player’s name and number. However, we cannot make jerseys with the names of retired players. We also cannot make jerseys with profanity. Please note that customized jerseys take 2-3 weeks to produce and cannot be returned / exchanged.

How can I contact you?

Our goal at ProTeamShop.com is to offer a great selection of sports apparel and memorabilia, while providing excellent customer service. If you have any other questions or comments, please feel free to contact us. We can be reached by e-mail: ProTeamShop@qwest.net or over the telephone: (206) 547-6005. Thanks!